The global BPO industry is evolving fast, and nowhere is the pressure greater than in invoice processing. Business Process Outsourcing providers—especially in Finance & Accounting (F&A)—are under increasing pressure to handle tens of thousands of invoices per client while still hitting strict SLAs (Service Level Agreements) on turnaround time, accuracy, and compliance.
The challenge? Manual invoice processing is slow, error-prone, and resource-intensive—especially when dealing with multi-page, multi-format vendor invoices from dozens of clients.
That’s where Glib.ai’s Invogo comes in: an AI-powered invoice analyzer designed specifically for BPOs and shared service centers managing high volumes of vendor invoices. In this article, we break down how one of our BPO customers scaled their invoice processing capacity by 3X—while reducing FTEs and improving SLA compliance—using Invogo.
The Breaking Point: When Manual Invoice Workflows Stall Growth
We recently worked with a global BPO provider that handles over 60,000 invoices per month across logistics, healthcare, and retail clients. Their clients expected 98%+ accuracy and sub-24 hour processing for invoice data extraction, validation, and system import.
Here’s what held them back:
- Manual Data Entry Bottlenecks: Staff could process just ~80 invoices/day each. Despite high overhead costs, throughput remained low.
- Multiple Formats, Zero Standardization: Each client had 30–50 vendors with unique invoice formats. OCR tools failed frequently.
- High Attrition, Low Accuracy: Staff turnover affected consistency. Training cycles were long, and error rates hovered around 7–10%.
- Missed SLAs and Client Churn Risk: As backlog grew, missed deadlines became frequent—putting client relationships at risk.
Why High-Volume Invoice Processing Is Technically Complex
While an invoice may seem like a basic document, BPOs know that bulk invoice processing involves complex, unstructured data extraction and validation at scale.
🔍 A typical invoice batch may involve:
- Multi-format inputs (PDF, email, scanned copies)
- Unstructured & nested tables
- Cross-page data
- Jurisdiction-specific compliance fields
⚙️ How Glib.ai’s Invogo Solved It with AI-First Automation
Invogo is an AI-powered invoice processing engine tailored for scale. It supports document classification, field extraction, validation, and integration—all in a no-code, API-friendly setup.
🔍 Step 1: Intelligent Document Ingestion
- Drag-and-drop upload, email sync, or API-based ingestion
- Auto-detects vendor, invoice type, and splits multi-invoice PDFs
- Classifies document types (Invoice, Debit Note, Credit Note, etc.)
🧠 Step 2: AI-Based Field Extraction (Beyond OCR)
Combines computer vision and NLP to extract:
- Complex nested tables
- Cross-page totals and metadata
- Handwritten notes, missing totals, and tax IDs
🔐 Step 3: Multi-Layer Validation Engine
Smart rule engine validates:
- Custom fields per client/vendor
- Cross-verifies totals, tax amounts, and invoice numbers
- Client-specific workflows and approval logic
🛡️ Result: 99.4% extraction accuracy with <1% manual review required
🔄 Step 4: Seamless Integration to ERP/AP Systems
- Export in JSON, Excel, CSV, or direct API push
- Works with SAP, Tally, Zoho Books, Oracle NetSuite, and more
- Tracks all activity with metadata, audit logs, and timestamps
🚀 The Results: Scalable, SLA-Compliant Invoice Automation
Within just 90 days, the BPO client:
- Increased processing throughput by 3X
- Reduced FTEs involved in invoice processing
- Achieved 98.7% SLA compliance
- Cut manual review rate to under 1%
- Onboarded 3 new enterprise clients with zero delays
🧭 What Makes Invogo Different
- ✅ Pre-trained on BFSI, healthcare, and retail invoices
- ✅ Handles 100+ layout types per vendor
- ✅ Adaptive learning to detect new formats
- ✅ Enterprise-grade SLAs (uptime, latency, accuracy)
- ✅ Audit-ready compliance exports and logs
📌 Your Next Steps to Automate Invoice Processing
If you’re a BPO, shared services center, or F&A automation leader looking to:
✅ Reduce headcount cost
✅ Avoid SLA penalties
✅ Improve data accuracy
✅ Scale across multiple clients/vendors
Then it’s time to explore the Invoice Analyzer by Glib.ai.
