Custom agents
Build your own agent
Have a workflow our library doesn't cover? We'll design a specialist agent around your policies, documents, and systems, governed like every other GLIB agent.
Talk to our teamAI Decisioning Platform Agentic Decisioning & Automation Platform
Faster, explainable decisions for banking, lending, and insurance
GLIB reads your documents, applies your policies, and sends only the exceptions to your team, working inside the systems you already run.
Trusted by modern financial institutions
Platform Architecture
Connected. Understood. Decided. Put to work.
Four layers turn financial data and documents into governed decisions, AI-driven workflows, and automated outcomes.
Bring in bank statements through Account Aggregator, KYC records, claim documents, and GST e-invoices, alongside data from your LOS, LMS, core banking, claims, CRM, and ERP systems.
Classify documents, extract structured data, validate information, and analyse context using financial Document AI and specialised agents.
Combine agents, rules, thresholds, APIs, validations, and routing logic. Coordinate end-to-end processes while enforcing policy, SLAs, and escalation paths.
Route exceptions for review, introduce approvals and overrides, trigger downstream actions, and retain a complete audit trail across agent and human decisions.
Core Platform
One platform. Three core products.
Document AI, Studio, and Orchestrator cover the journey from understanding information to designing workflows and running them reliably in production.
Studio
Design and compose end-to-end workflows
Use a visual drag-and-drop editor to connect AI agents, APIs, business rules, decision points, and human-review steps on one canvas. Reuse components and version workflow logic.
Document AI
Understand financial documents natively
Classify documents and extract structured fields directly in the platform. Combine in-house AI/ML models, LLMs, and VLMs for financial-document understanding, extraction, validation, and analysis.
Orchestrator
Run, observe, and govern workflows in production
Test and publish workflow versions, execute processes across agents and enterprise systems, and monitor production runs with runtime observability and operational control.
Financial Intelligence
Built on deep financial intelligence
GLIB continuously processes bank statements, borrower records, financial reports, and operational documents to generate structured operational intelligence for downstream workflows.
Beyond OCR: contextual financial understanding.
AI Agents
A library of specialist agents for financial work
Pre-built, domain-trained agents for BFSI. Each automates operational tasks and coordinates into larger business workflows. Swipe through the library to see them in action.
Workflow Composition
Compose workflows from production-grade blocks
Every workflow is built from reusable, governed building blocks. Combine API, LLM, and Rule blocks alongside agents and human steps to express any operational process.
Customisable
Configure every block's inputs, prompts, thresholds, and routing to match your policies, then save it as a reusable template for other teams.
Auditable by default
Each block is versioned and logs its inputs, outputs, and decisions, so every workflow run can be traced and explained.
A rich ecosystem of blocks
Start from APIs, LLMs, rules, agents, Document AI, timers, and human steps, and extend the library with your own.
- API Block: Call any internal service or third-party API.
- LLM Block: Reason, summarise, classify, and extract.
- Rule Block: Validations, thresholds, versioned policy.
- Decision: Branch on rules, scores, and thresholds.
- Webhook: Emit and receive events between systems.
- Agent: Drop in a specialist AI agent.
- Human step: Review, approve, or override anywhere.
- SLA timer: Track deadlines and trigger escalation.
- Document AI: Classify and extract structured fields.
- Transform: Map, normalise, and enrich payloads.
- Notify: Alert teams over email, Slack, or webhooks.
Decisioning & Human Oversight
Automate where confidence is high. Escalate where judgment matters.
GLIB combines configurable decisioning with human oversight so institutions can encode policy, enforce thresholds, route exceptions, and preserve explainability across the workflow.
Review & Escalation
Put every exception in front of the right person
Cases that need judgment never sit in a shared inbox. They land in one prioritised queue, and anything outside policy is routed to the team that owns it.
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Review queues. One queue for every case that needs a human, sorted by risk and SLA.
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Escalation workflows. Low-confidence decisions and policy breaches route to the owning team automatically.
Approval Workflows
Decide how sure the system must be, and who signs off
Set the confidence each decision type needs to run unattended. Above the bar it completes; below it, or above a value limit, the workflow waits for sign-off.
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Confidence thresholds. Hand off cases when configured confidence falls below the bar.
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Approval checkpoints. Require sign-off, in order, for high-value, high-risk, or regulated decisions.
Audit & Governance
Every decision on the record, every change governed
Each case keeps a step-by-step record of what the agents did, which rules fired, which model was called and who stepped in, so any outcome can be explained to a regulator, an auditor or the customer.
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Complete audit trail. Every step, rule result, model call and human decision is logged in order, with its inputs and evidence.
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Governed overrides. Only the right role can overturn an outcome, and every rejection or escalation needs a recorded reason.
Enterprise Fit
Designed to fit the financial stack you already run
Bring GLIB into your existing infrastructure instead of replacing it. Connect through APIs and configurable integrations across three groups of systems.
Core, lending, and claims systems
Read applications and claims, then push decisions, limits, and statuses back into the systems that run your book.
Core banking · LOS · LMS · Claims
Customer and finance operations
Keep customer records, case status, and vendor payments in sync with your CRM or ERP, and send decisions and document requests by email.
CRM · ERP · Email
India's public data rails
Fetch bank statements through Account Aggregator, pull KYC records from CKYC, and verify e-invoices with the GST Invoice Registration Portal, all inside the same workflow.
Account Aggregator · CKYC · GST e-invoicing
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Security
Enterprise controls
Encryption, role-based access, auditability, environment isolation, configurable retention, explainability, and governed human intervention.
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Deployment
Controlled cloud or on-premise
Align deployment with infrastructure, privacy, residency, security policies, and regulatory requirements.
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Certification
ISO 27001 and SOC 2
Robust encryption, continuous monitoring, and rigorous security assessments safeguard your data and uphold industry-leading standards.
Platform FAQs
How the platform works, where it deploys, and how it fits the systems you already run. Anything else, just ask us.
It enables financial institutions to orchestrate AI agents, Document AI, business rules, workflows, enterprise systems, and human expertise across complex decision journeys. Unlike traditional automation that executes predefined tasks, GLIB combines intelligence and orchestration to analyse information, make context-aware decisions, trigger actions, and route exceptions for human review. For a longer introduction, read what an agentic decisioning and automation platform is.
IDP uses AI to classify, extract, validate, and analyse information from structured and unstructured documents. GLIB's Document AI combines OCR, computer vision, document classification, field and table extraction, validation, and anomaly detection to turn bank statements, KYC files, invoices, and financial statements into structured, decision-ready data.
Workflow orchestration coordinates people, AI agents, business rules, documents, data sources, and enterprise systems across an end-to-end process. GLIB's Orchestrator lets organisations design and deploy intelligent workflows that dynamically route cases, trigger AI agents, apply decision rules, manage exceptions, and involve human reviewers when required.
RPA automates repetitive, rule-based tasks by following predefined instructions. Agent orchestration goes further: specialised agents interpret information, analyse context, perform domain-specific tasks, and dynamically determine the next action. GLIB combines agents with workflows, business rules, enterprise systems, and human oversight to automate complex operations rather than isolated tasks.
Banking: customer onboarding, KYC, and periodic re-KYC. Lending: underwriting, bank and financial statement analysis, income assessment, and early-warning monitoring. Insurance: claims intake, claim document validation, and pre-authorisation. Finance operations: invoice processing, matching invoices to purchase orders and goods receipts, and vendor payments. Across all of them: fraud detection, compliance checks, and other document-heavy decisions.
Studio is a visual, no-code workflow builder that lets business and operations teams configure financial workflows without extensive programming. It connects documents, AI agents, data sources, business rules, decision points, human-review steps, and enterprise integrations into deployable end-to-end workflows.
Agents are specialised AI systems that perform specific tasks, interpret information, and take actions within defined business and governance boundaries. In GLIB they analyse documents and financial data, evaluate signals, invoke other services, apply business logic, and trigger workflow actions. Confidence thresholds and human-in-the-loop controls send high-risk or low-confidence cases to a person for review.
GLIB is designed for the security, governance, and compliance requirements of banks, NBFCs, insurers, and fintechs. It supports encryption, role-based access, auditability, environment isolation, configurable data retention, explainability, and governed human intervention. GLIB is ISO 27001 certified and supports deployment approaches aligned with customer security and regulatory requirements.
Yes. GLIB supports deployment models designed to meet enterprise security, data residency, privacy, and regulatory requirements, including controlled cloud and on-premise environments. Deployment architecture can be aligned with an institution's infrastructure, security policies, data-handling requirements, and governance framework.
Through APIs and configurable integrations. GLIB connects with core banking platforms, LOS, LMS, claims and policy systems, CRM, ERP, fraud systems, document repositories, data providers, and other third-party applications, so institutions can orchestrate existing technology investments within intelligent financial workflows. It also works with India's public data rails, including Account Aggregator for bank statements, CKYC for KYC records, and the GST Invoice Registration Portal for e-invoice verification.
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Transform financial operations with agentic decisioning
Orchestrate AI agents, automate operational workflows, and scale intelligent decisioning through one unified enterprise platform.